Refund and Returns Policy
Our commitment to a fair and straightforward returns process.
Overview
Our refund and returns policy lasts 30 days from the date of delivery. If more than 30 days have passed since your item was delivered, we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
How to Start a Return
Contact us through our Contact page with your order number and the reason for the return, and we will guide you through the next steps. Please do not send your purchase back before contacting us first.
You will be responsible for the cost of return shipping unless the item arrived damaged or defective.
Refunds
Once your return is received and inspected, we will notify you by email to confirm we have received it, and let you know whether your refund has been approved.
If approved, your refund will be processed to your original method of payment. Processing times can vary depending on your bank or card issuer.
Damaged or Defective Items
If an item arrives damaged or defective, please contact us as soon as possible with photos of the issue so we can make it right.
Need Help?
If you have any questions about a return or refund, please reach out through our Contact page.
Note: This policy provides a general framework and should be reviewed by a qualified professional to confirm compliance with applicable provincial and federal regulations.