FAQ Help Center
Answers to common questions about ordering, shipping, returns, and payments at Commerce Meritium.
Orders & Shipping
Delivery times vary by product, since our catalogue is sourced from different suppliers. Each product page shows an estimated delivery window, and more general information is available on our Shipping page.
Yes, we ship to addresses across Canada.
Shipping costs are calculated automatically and shown at checkout before you complete your order.
Once your order ships, you will receive tracking information by email so you can follow its progress.
Tracking updates can take a few days to appear, especially early in transit. If your tracking has not updated in a while, contact us through our Contact page with your order number.
Can’t find an answer? Ask us
Returns & Refunds
Yes. Full details on eligibility and the return process are available on our Refund and Returns Policy page.
Please refer to our Refund and Returns Policy page for the current return window and conditions.
Contact us through our Contact page with your order number and the reason for the return, and we will guide you through the next steps.
Once your return is received and inspected, we will notify you by email and process your refund according to our Refund and Returns Policy.
Payment & Products
We accept major credit cards through our secure checkout.
Yes. Payments are processed securely, and Commerce Meritium does not store your full payment card details.
Not at this time. We do not currently offer gift cards or promotional coupon codes.
Yes, we welcome business customers. Visit our Business Customers page for more information.
Please reach out through our Contact page and we will be glad to help.